Course curriculum

    1. Welcome to the course!

    2. Course Overview

    3. Before we begin...

    1. 1.1 How to create, connect and view call-flow modules

    1. 2.1 Creating agents

    2. 2.2 Creating agent groups

    1. 3.1 ACD

    2. 3.2 Queue

    3. Testing your learning

    1. Testing scenarios

    1. Before you go...

About this course

  • Free
  • 11 lessons

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