Course curriculum

    1. Welcome to the course!

    2. Course Overview

    1. 1.1 How to create, connect and view call-flow modules

    2. 1.2 Introducing Triggers

    1. 2.1 Create agents

    2. 2.2 Create agent groups

    3. 2.3 Set up business hours & calendars

    4. 2.4 Add your audio files

    1. 3.1 Switch Node

    2. 3.2 Voice Recording

    3. 3.3 Audio Player

    4. Testing your learning

    1. Testing scenarios | Part 1

    1. 5.1 Input Reader

    2. 5.2 Switch Node 2

    3. 5.3 ACD - Sales & Support

    4. 5.4 Queue Settings

    5. Testing your learning

About this course

  • Free
  • 19 lessons
  • 0 hours of video content

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