babelforce

Course Overview

Process for ordering new licenses

Adding agents to babelforce

Setting up the agents' workstations

Logging in as an Agent and testing Inbound and Outbound calls

Introduction

Taking and processing inbound calls

Prerequisites for receiving inbound calls

Line and Presence Status for Agents

Making an Outbound Call

Bria and babelConnect capabilities

babelConnect Standalone Application

Wrap-up Time

Troubleshooting basic issues

Introduction

Managing wrap-up time and call recordings

Adjusting business hours and calendars

Adding and replacing audio files in babelforce